tag:status.sellular.com,2005:/historySellular Status - Incident History2024-03-28T02:50:35ZSellulartag:status.sellular.com,2005:Incident/63156852021-02-17T13:17:58Z2021-03-15T11:14:11ZThis is an example incident<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>13:17</var> UTC</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>13:07</var> UTC</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>13:13</var> UTC</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>13:43</var> UTC</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>